FAQs

1. How can I contact you?

You can reach us via email at contact@evergift.co.uk. We strive to respond to all inquiries promptly.

2. Where are your products shipped from?

Our products are shipped from various locations depending on the item. We ensure that all items are sourced from reputable suppliers to maintain quality and efficiency in delivery.

3. Can I get a refund on my product?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please inspect it upon reception and contact us immediately. We will evaluate the issue and work to resolve it promptly.

5. Are there any items that cannot be returned?

Certain items, such as perishable goods, custom products, and personal care items, cannot be returned. Please contact us if you have questions about a specific item.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed within 10 business days, but please allow additional time for your bank or credit card company to post the refund.

7. Can I exchange my item for a different one?

The fastest way to exchange an item is to return the original item and make a separate purchase for the new item once the return is accepted.

8. Do you offer international shipping?

Yes, we offer international shipping. Shipping times and costs may vary based on the destination and the items ordered.

9. What if I want to cancel my order?

If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will assist you with the cancellation.

10. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.